Service Performance Review Shipment Reference (Booking number, AWB, B/L, tracking number):
Position
Interfreight Operator Name
Rating Scale (1–5) 1 = Very Dissatisfied , 5 = Extremely Satisfied
Overall , how satisfied were you with our service ? *
Response time to your inquiry*
Clarity of quotation provided*
Professionalism of communication*
Booking & coordination efficiency*
Transit time reliability*
Did the shipment move according to the agreed timeline?*
Were you proactively updated during transit / Processing ? *
Do you consider our service good value?*
Would you use our services again?*
What did we do particularly well?
